Template Messaging
Create structured business-initiated notifications using approved WhatsApp templates.
WhatsApp Business APIOfficial customer messaging connected to your business systems
Build WhatsApp Into Sales, Support and Customer Updates
Connect the official WhatsApp Business Platform to CRM, ecommerce, support and internal systems for approved template messaging, automated notifications and structured customer conversations.
Official APITemplatesAutomationCRM & API
Customer conversationTemplate, automation and agent handoffSystem active
Business eventOrder / lead / support
Template selectedApproved business message
WhatsApp sentCustomer receives update
Agent handoffContinue conversation
Official PlatformBuilt around Meta APIs
Template MessagingManage approved templates
AutomationTrigger messages from events
Team WorkflowsConnect support and CRM
What we provide
WhatsApp messaging that works with your business systems
Use WhatsApp for more than a chat button. Connect approved messages and customer conversations to real CRM, order, support and notification workflows.
Transactional Updates
Send order, payment, appointment and account updates from real business events.
WhatsApp Automation
Trigger responses and workflow messages from forms, CRM stages, orders or APIs.
Support Conversations
Connect customer conversations with support or agent-handling workflows.
CRM Integration
Sync WhatsApp activity with leads, customers, tickets and internal workflow actions.
API Development
Build custom integrations around WhatsApp Cloud API or supported platform endpoints.
How it works
Connect WhatsApp to events your team already handles
Start with a customer or system event, choose the correct WhatsApp message type, then keep the conversation connected to your operational workflow.
Business event
A lead, order, payment or support action starts the workflow.
Message type
Use the appropriate approved template or conversational response.
Send
Your integration submits the message through the official platform.
Conversation
Replies can be routed to automation, CRM or a human agent.
Sync
Important message events update your connected business system.
Use cases
WhatsApp use cases across the customer lifecycle
Focused workflows for common customer, operational and application requirements.
Lead acknowledgement
Respond quickly when a new lead or enquiry is captured.
Order notifications
Send confirmation, dispatch and delivery updates.
Appointments
Share booking confirmation, reminders and service updates.
Payment communication
Send payment links, invoice notices or payment confirmations where appropriate.
Customer support
Keep support conversations connected to teams and customer records.
Renewals & reminders
Automate lifecycle reminders based on CRM or subscription events.
Build around your workflow
Tell us what your system needs to send, route or automate.
Share the current process, application or communication requirement. We can map the integration and recommend the right implementation path.
WhatsApp Business API FAQs
Practical questions before you integrate
Implementation-focused answers about channels, workflows, APIs and operational setup.
Is this based on the official WhatsApp Business Platform?
Yes. The service is designed around official WhatsApp Business Platform integrations rather than browser automation or unofficial session workarounds.
Do business-initiated messages require approved templates?
Yes. Business-initiated conversations generally use templates that must meet Meta policy and approval requirements.
Can WhatsApp be connected to our CRM or ecommerce system?
Yes. APIs and webhooks can connect messaging with leads, orders, tickets and other business records when the connected systems support integration.
Can a bot hand a conversation to a human support agent?
Yes. Automation can handle defined steps and then route the conversation into a human-support workflow when needed.
Can we use our existing WhatsApp number?
Eligibility depends on the current number setup and Meta onboarding requirements. We can review the number and integration path before migration or registration.
Can you guarantee business verification or an official badge?
No. Verification and badge decisions are controlled by Meta. We can help with the technical setup and required business information, but approval cannot be guaranteed.